Frequently Asked Questions 
Retail Products



Can I make an exchange for a different color or size?

How are your products packaged?

How long will it take to receive my order in the mail?

How should I launder my satin products?

I have queen-sized pillows. What size of pillowcase would I need to order?

What are the benefits to sleeping on a satin pillowcase?

What is special about Satin Serenity’s products?

Why do I need to provide my telephone number and email address?





Spa Operations Products

Can I use bleach on the linens?

How can I put my spa’s logo on my products?

How long will it take to process my order?

How well do Satin Serenity’s products launder?

I am interesting in selling your products. How would I display them in my retail area?

What should I put inside of the duvet cover?

Will the satin be too slippery for our treatment tables?