Shipping terms

We know that getting your beauty sleep is a high priority, and will do our very best to ship your order out as quickly as possible!

Shipping costs are determined by the total weight of your order and destination. All domestic orders are shipped via USPS Priority Mail (2 to 3 day delivery) or UPS (UPS Ground 2 to 7 day delivery). In addition, First Class Mail International is available to International locations.  Please note: UPS does not deliver to PO boxes, Army Post Offices, and Fleet Post Offices. Orders shipped to APO addresses and US Territories cannot be expedited.  Orders usually ship within 48 hours after placement and will ship Monday-Friday, excluding holidays.  Orders placed on Saturday or Sunday will be processed the following Monday and will ship within 48 hours from Monday.  Please allow an additional 10-14 days processing for embroidered items. If there should be any delay of shipment or if products are temporarily out of stock, we will contact you by email or telephone with an estimated shipping date. You will receive e-mail notification once your order is shipped with tracking information. Our products ship from our facility in Boise, Idaho.

For wholesale orders: We will provide an estimated ship date at the time your order is placed. The lead time varies with the quantity and availability of products you are ordering.  Wholesale orders will ship UPS Ground or USPS Priority Mail, depending on quantities and weight of your shipment, unless otherwise requested.  Please call Satin Serenity at 1.208.462.6333 for all wholesale inquiries or fill out our Contact Us form.