BECOME A SATIN SERENITY RETAILER
Thank you for your interest in becoming a Satin Serenity retailer! Please send us a little information about yourself to the following email - info@SatinSerenity.com
- Your store name, physical address and website
- A brief description of your store and what makes you shine
- A copy of your current resale certificate or reseller's permit
If you are interested in selling online please send a link of your store's website to info@SatinSerenity.com. We will review your online store and see if we are a good match for each other.
Retailers must comply with our terms and conditions below (for more detailed terms and conditions then please see the fine print here). We reserve the right to discontinue selling our products to stores that do not comply with our terms & conditions, or that are misrepresenting our products, or that are not acting in a professional and ethical manner.
ORDERING AND PAYMENT
Orders can be placed by email or phone. Once you’ve been approved to sell our products, we will email an order form to you. In the not so far future, you will be able to order through our website.
Payments can be made via credit card (Visa, MasterCard or American Express), Paypal or check. All orders will be charged at placement of order. 100% payment is required before the order ships.
CANCELLATIONS, RETURNS, AND EXCHANGES
If you need to cancel your order, then please do so within 24 hours of placing your order. Any cancellations after 24 hours will incur a 15% restocking fee. Returns or exchanges will not be accepted on embroidered or custom items, unless the product is defective. Notify Satin Serenity within 5 days of receipt of merchandise if there is a problem or concern with your order. All returned or exchanged products must be in new condition - unopened, unused, and in original packaging. A 15% restocking fee will be charged on all return or exchange orders over $400 of non-defective products.
In the event that an item is back-ordered, we will notify you and ship the in-stock items in your order unless you request otherwise. Once the item is back in stock, it will ship right away.
We make every effort to ship your order promptly. Orders will typically ship within 1 week, depending on order quantities and stock levels. We will notify you if there will be a delay of more than 1 week in shipping your order. Shipping costs will be calculated and charged at time of order placement. Domestic orders are shipped via UPS Ground and occasionally USPS Priority Mail for smaller orders.
DISPLAY AND PACKAGING
All of our products must be showcased and sold in their original packaging. If selling in an online store, Satin Serenity must be listed as the product manufacturer in either the product title or description.
Satin Serenity offers a retail display box for our Satin Pillowcases. Our Satin Spa Wraps are packaged for retail with decorative ribbon and a hang tag. Travel Pillows are packaged in a convenient reusable carrying case with rope handles.
We look forward to working with you and your staff!